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Terms & Conditions

Last Updated May 1, 2026

Agreement to Our Legal Terms

These Terms and Conditions, together with any policies, disclaimers, notices, product pages, checkout terms, return policies, privacy policies, and other legal terms posted on or linked through the website, constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you,” “your,” or “Customer”), and Vitro Labs (“Vitro Labs,” “Company,” “we,” “us,” or “our”).

We operate the website https://vitrolabs.store/, including any related pages, product listings, checkout pages, communications, content, features, products, and services that link to or reference these Terms (collectively, the “Services”).

By accessing the Services, creating an account, placing an order, submitting payment, communicating with us, or purchasing any product from Vitro Labs, you confirm that you have read, understood, and agree to be bound by these Terms in full.

If you do not agree with these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

The Services are intended only for users who are at least 21 years of age. Persons under 21 are not permitted to access, register for, use, or purchase from the Services.

1. Research Use Only Disclaimer

All products sold by Vitro Labs are intended strictly and exclusively for laboratory, analytical, and scientific research purposes only.

Products sold by Vitro Labs are not intended for:

Human consumption, ingestion, injection, application, inhalation, implantation, or administration;
Veterinary or animal use;
Clinical, diagnostic, therapeutic, or medical use;
Food, beverage, dietary supplement, cosmetic, or household use;
Compounding, pharmacy use, prescription use, or patient treatment;
Resale, redistribution, repackaging, or relabeling for any prohibited purpose;
Any use outside of lawful, controlled, qualified research settings.

No product sold by Vitro Labs is offered, marketed, or intended to diagnose, treat, cure, mitigate, or prevent any disease, condition, injury, or disorder. No product sold by Vitro Labs is offered or intended as a drug, medicine, dietary supplement, food, cosmetic, medical device, biologic, therapeutic agent, or compounded medication.

By purchasing from Vitro Labs, you expressly acknowledge that the products are research materials only and are not safe or suitable for personal, human, animal, clinical, therapeutic, or consumer use.

Any statement, communication, request, implication, admission, instruction, review, message, or conduct suggesting that products are being purchased, handled, or used for a prohibited purpose constitutes a material breach of these Terms and may result in refusal of service, cancellation, account termination, reporting, preservation of records, and any other remedy available to us.

2. Buyer Representations and Warranties

By accessing the Services or purchasing from Vitro Labs, you represent, warrant, and agree that:

You are at least 21 years old.
You have the legal capacity and authority to enter into these Terms.
You are purchasing solely for lawful scientific, analytical, or laboratory research purposes.
You are not purchasing for personal use, human use, animal use, clinical use, therapeutic use, diagnostic use, or any consumer use.
You possess the knowledge, training, facilities, equipment, procedures, and legal authority necessary to safely and lawfully receive, store, handle, test, and dispose of research materials.
You understand the potential risks associated with research chemicals, research-grade compounds, and laboratory materials.
You will comply with all applicable local, state, federal, and international laws, regulations, rules, ordinances, and safety standards.
You will not misrepresent your identity, qualifications, intended use, shipping information, billing information, or purpose for purchasing.
You will not request dosing, administration, consumption, medical, veterinary, therapeutic, or clinical guidance from Vitro Labs.
You will not use any product in a way that causes the product, any derivative, or any resulting material to become adulterated, misbranded, illegal, unsafe, or unlawfully distributed.
You will not resell, redistribute, relabel, repackage, or transfer products for any prohibited purpose.
You assume full responsibility for determining whether the purchase, possession, handling, storage, use, and disposal of any product is lawful in your jurisdiction.

Vitro Labs relies on your representations. We are not responsible for monitoring or verifying your downstream activity beyond those representations, and you agree that any misuse, misrepresentation, or prohibited conduct is solely your responsibility.

3. No Medical, Health, Veterinary, or Consumer Advice

Nothing on the Services, including product names, descriptions, categories, labels, images, third-party references, blog content, educational content, customer communications, emails, or marketing materials, constitutes medical, health, veterinary, diagnostic, clinical, therapeutic, pharmaceutical, nutritional, or consumer advice.

Vitro Labs does not provide:

Dosing instructions;
Administration guidance;
Human or animal use instructions;
Medical recommendations;
Treatment protocols;
Clinical advice;
Veterinary advice;
Compounding instructions;
Safety advice for personal use;
Recommendations for disease, injury, or condition management.

Any information provided through the Services is for general informational and research-context purposes only. You must not interpret any content as a recommendation or instruction to use any product for human, animal, clinical, therapeutic, diagnostic, cosmetic, food, supplement, or consumer purposes.

4. Regulatory Status and Compliance

Vitro Labs supplies research materials intended only for qualified scientific research. Products are not marketed, labeled, or sold as drugs, dietary supplements, foods, cosmetics, biologics, medical devices, compounded medications, or consumer products.

Vitro Labs is not a pharmacy, compounding pharmacy, medical provider, healthcare provider, veterinary provider, or outsourcing facility. Vitro Labs does not compound medications for human or animal use and does not fill prescriptions.

Customers are solely responsible for understanding and complying with all applicable laws and regulations, including, where applicable:

Federal, state, and local chemical handling laws;
Laboratory safety standards;
Import and export controls;
Hazardous material rules;
Workplace safety rules;
Storage and disposal laws;
Intellectual property and patent laws;
Any rules governing the customer’s research, institution, business, or jurisdiction.

You agree not to purchase, possess, import, export, store, handle, test, transfer, or dispose of any product in violation of applicable law.

We reserve the right to refuse, cancel, restrict, or hold any order if we believe, in our sole discretion, that the order may violate these Terms, applicable law, carrier rules, payment processor rules, compliance obligations, safety standards, or our internal risk policies.

5. Product Information, Labels, and Certificates

We make reasonable efforts to display product information, specifications, concentrations, volumes, descriptions, images, availability, and pricing accurately. However, we do not guarantee that product descriptions, images, specifications, colors, labels, availability, pricing, certificates, or other content are complete, accurate, current, error-free, or suitable for your intended research.

Product images are for general reference only and may differ from actual packaging, labeling, color, volume, container type, batch, or appearance.

Certificates of Analysis, lab reports, batch information, purity statements, or testing information, when provided, are supplied for research reference only. You are solely responsible for independently verifying product suitability for your research purposes.

Unless expressly stated in writing by Vitro Labs, products are not represented as sterile, pyrogen-free, endotoxin-free, GMP-grade, pharmaceutical-grade, food-grade, medical-grade, clinical-grade, injectable, consumable, or suitable for any regulated end use.

6. Product Handling and Safety

You agree that all products purchased from Vitro Labs will be handled only by qualified individuals in appropriate laboratory or research environments.

You are solely responsible for:

Proper receipt and inspection;
Safe handling;
Secure storage;
Appropriate labeling;
Access control;
Personal protective equipment;
Laboratory procedures;
Risk assessment;
Testing and validation;
Waste disposal;
Emergency procedures;
Compliance with all applicable laws and safety standards.

Vitro Labs does not assume responsibility for accidents, misuse, exposure, contamination, improper storage, mishandling, unlawful conduct, or any harm arising from your purchase, possession, handling, storage, transfer, use, or disposal of any product.

7. Account Registration and Security

You may be required to create an account to use certain parts of the Services. You agree to provide accurate, current, and complete information and to promptly update your information as necessary.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately at info@vitrolabs.store if you believe your account has been accessed or used without authorization.

We reserve the right to suspend, restrict, terminate, reclaim, or refuse any account, username, order, or access to the Services at our sole discretion.

8. Orders, Acceptance, and Refusal of Service

Submitting an order does not guarantee acceptance. Your order is an offer to purchase. We reserve the right to accept, reject, cancel, limit, hold, or modify any order for any reason, including but not limited to:

Product availability;
Pricing or listing errors;
Suspected fraud;
Payment issues;
Shipping restrictions;
Compliance concerns;
Prohibited-use concerns;
Suspicious order patterns;
Incorrect customer information;
Carrier limitations;
Legal or regulatory risk;
Violation of these Terms.

An order is accepted only when we process and ship it, or otherwise expressly confirm acceptance. Automated order confirmations only acknowledge receipt of your order and do not constitute final acceptance.

We may limit or cancel quantities purchased per person, business, household, account, payment method, billing address, shipping address, or order.

We reserve the right to refuse service to anyone for any lawful reason or no reason, to the fullest extent permitted by law.

9. Purchases and Payment

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through the Services.

You authorize us and our third-party payment processors to charge your selected payment method for all amounts due, including product prices, shipping fees, taxes, optional protection fees, and any other amounts displayed at checkout.

All payments must be made in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time without notice. We reserve the right to correct pricing, product, description, availability, or calculation errors, even after an order has been submitted. If required by law or if we cancel an order due to our error before fulfillment, we will provide the appropriate remedy.

You are responsible for any taxes, duties, customs fees, import charges, carrier fees, or other charges associated with your order, unless otherwise stated at checkout.

10. Shipping, Processing, and Delivery

Orders are generally processed Monday through Friday, excluding federal holidays and other business closures.

Processing timelines displayed on the Services are estimates only. Processing may be affected by inventory, order volume, payment review, compliance review, weather, carrier issues, operational delays, holidays, or other circumstances.

Shipping methods and delivery estimates may be displayed at checkout. Available options may include USPS Priority Mail, USPS Express Mail, or other carrier services. All delivery timelines are estimates provided by the carrier and are not guaranteed by Vitro Labs unless expressly stated in writing.

Once an order is transferred to the carrier, Vitro Labs is not responsible for carrier delays, routing errors, weather delays, scanning delays, customs delays, access issues, failed delivery attempts, theft, misdelivery, or other events outside our control, except where required by law or expressly covered by an approved Shipping Protection claim.

You are responsible for providing a complete and accurate shipping address, including apartment, unit, suite, building, access code, recipient name, and any other required delivery details. Vitro Labs is not responsible for failed delivery, loss, delay, or return caused by incorrect, incomplete, outdated, undeliverable, or restricted addresses provided by you.

If we cannot ship within a stated timeframe and applicable law requires your consent to a delay or a refund for unshipped merchandise, we will follow applicable legal requirements.

Shipping fees are non-refundable except where required by law or expressly approved by Vitro Labs in writing.

11. Risk of Loss

To the fullest extent permitted by law, risk of loss passes to you when the order is delivered to the carrier for shipment.

A carrier tracking status of “Delivered” generally constitutes completion of delivery. Vitro Labs is not responsible for packages marked delivered by the carrier but claimed missing, except where the carrier confirms loss or misdelivery and the claim qualifies under an approved Shipping Protection policy or applicable law.

12. Shipping Protection

If Shipping Protection is offered and selected at checkout, the protection applies only according to the terms displayed at checkout and these Terms.

Shipping Protection may cover qualifying loss, theft, or damage while the package is in the carrier’s delivery system and before final delivery confirmation, subject to documentation and approval.

Covered Claims May Include:

Carrier-confirmed loss;
Carrier-confirmed misdelivery;
Product damage during transit;
Theft or loss before confirmed delivery, when supported by carrier documentation.

Delivered but Not Received

If tracking shows “Delivered” but you did not receive the package, you must first submit a missing mail, missing package, or equivalent claim through the carrier and provide documentation of the carrier’s investigation.

If the carrier confirms successful delivery, Vitro Labs’s delivery obligation is fulfilled.

If the carrier confirms loss or misdelivery, the order may become eligible for replacement, refund, or other resolution at Vitro Labs’s sole discretion, subject to these Terms.

Damaged Packages

Damage claims must be reported promptly and no later than seven calendar days after delivery. You must provide clear photos of:

The external packaging;
The shipping label;
The damaged product;
Any leakage, breakage, tampering, or visible defect.

Approved damage claims may result in replacement, refund, store credit, or other resolution at our sole discretion.

Shipping Protection Does Not Cover:

Incorrect or incomplete addresses provided by the customer;
Packages confirmed delivered by the carrier without carrier-confirmed loss or misdelivery;
Carrier delays without confirmed loss or damage;
Weather delays;
Customs delays;
Refused packages;
Unclaimed packages;
Packages returned due to customer error;
Claims submitted outside the required timeframe;
Opened, used, tampered-with, mishandled, or improperly stored products;
Any issue caused by your breach of these Terms.

All Shipping Protection claims must be submitted within 30 days of the ship date unless a different timeframe is required by law or expressly stated in writing by Vitro Labs.

13. All Sales Final

Due to the specialized, sensitive, and research-use-only nature of the products sold by Vitro Labs, all sales are final once an order is placed, except where required by law or expressly approved by Vitro Labs in writing.

We do not accept returns or issue refunds for:

Change of mind;
Buyer’s remorse;
Misunderstanding of product purpose;
Failure to read product descriptions;
Failure to read these Terms;
Prohibited intended use;
Improper storage;
Improper handling;
Incorrect address entered by the customer;
Carrier delay;
Package marked delivered by the carrier;
Refused delivery;
Unclaimed delivery;
Opened, used, altered, or tampered products;
Requests based on human, animal, therapeutic, clinical, diagnostic, cosmetic, supplement, food, or consumer use.

By placing an order, you accept full responsibility for reviewing your cart, product selection, shipping address, payment details, and intended lawful research use before checkout.

14. Limited Exceptions to Final Sale Policy

Vitro Labs may, in its sole discretion, approve a replacement, refund, partial refund, store credit, or other resolution only in limited circumstances, such as:

Verified fulfillment error caused by Vitro Labs;
Incorrect item shipped by Vitro Labs;
Carrier-confirmed loss;
Approved Shipping Protection claim;
Qualifying damaged package reported within the required timeframe;
Other circumstances where applicable law requires a remedy.

Any approved return must be authorized in writing before the product is sent back. Unauthorized returns may be refused, discarded, or returned at the customer’s expense.

If a return is approved:

Products must be unopened, unused, untampered, and in original condition;
Original shipping charges are non-refundable unless required by law;
A restocking fee of 20%, with a minimum of $25, may apply;
Refunds are issued only after inspection and approval;
Vitro Labs may refuse any return that creates compliance, safety, integrity, contamination, or resale concerns.

15. Chargebacks and Payment Disputes

You agree to contact Vitro Labs at info@vitrolabs.store before initiating any chargeback, payment dispute, reversal, or processor claim.

Unauthorized, false, fraudulent, abusive, or uncommunicated chargebacks are a material breach of these Terms.

In response to a chargeback or payment dispute, Vitro Labs may submit:

Order records;
Checkout records;
Customer agreement records;
Tracking information;
Delivery confirmation;
Account information;
Communication history;
Product pages;
Terms and policy records;
Evidence of prohibited-use statements or policy violations.

To the fullest extent permitted by law, if a chargeback is resolved in our favor or determined to be improper, you agree to reimburse Vitro Labs for any fees, losses, costs, penalties, administrative expenses, collection costs, and legal expenses arising from the dispute.

We reserve the right to refuse future service, terminate accounts, cancel pending orders, and preserve records associated with payment disputes.

Nothing in this section limits any non-waivable consumer rights you may have under applicable law.

16. Prohibited Uses and Conduct

You may use the Services only for lawful purposes and only in accordance with these Terms.

You agree not to:

Purchase, possess, handle, transfer, or use products for human use.
Purchase, possess, handle, transfer, or use products for animal or veterinary use.
Use products for clinical, diagnostic, therapeutic, medical, cosmetic, supplement, food, beverage, household, or consumer purposes.
Request dosing, administration, injection, ingestion, cycling, treatment, patient, animal, or therapeutic guidance.
Claim, imply, suggest, or admit that any product is being used for a prohibited purpose.
Misrepresent research intent.
Use prohibited intent or misuse as a basis for refund, replacement, dispute, chargeback, complaint, or demand.
Resell, redistribute, relabel, repackage, or transfer products for any prohibited purpose.
Use the Services for any illegal or unauthorized purpose.
Violate any applicable law, regulation, rule, or ordinance.
Circumvent, disable, or interfere with security features of the Services.
Use bots, scrapers, data mining tools, automated scripts, or similar systems without authorization.
Attempt to gain unauthorized access to accounts, systems, data, or networks.
Upload or transmit viruses, malware, spyware, or other harmful code.
Harass, threaten, abuse, defame, disparage, or harm Vitro Labs, its employees, contractors, customers, vendors, or partners.
Submit false reports, false claims, fraudulent disputes, or misleading communications.
Copy, reproduce, republish, sell, scrape, mirror, or exploit any part of the Services without written permission.
Use the Services to compete with Vitro Labs.
Interfere with the operation, security, availability, or integrity of the Services.
Violate the intellectual property, privacy, publicity, or contractual rights of any person or entity.

Any violation of this section may result in refusal of service, order cancellation, account termination, denial of refunds or replacements, preservation of records, legal action, and any other remedy available to Vitro Labs.

17. Enforcement Rights

We reserve the right, but not the obligation, to:

Monitor use of the Services;
Investigate suspected violations;
Refuse, cancel, or hold orders;
Restrict, suspend, or terminate accounts;
Block access to the Services;
Preserve communications and records;
Report unlawful activity where appropriate;
Remove or disable content;
Deny refunds, replacements, or other accommodations where a violation occurred;
Take legal action to protect our rights, customers, vendors, payment processors, carriers, and business.

We may enforce these Terms with or without prior notice.

18. Intellectual Property Rights

All content on the Services, including text, graphics, images, logos, designs, product pages, website layout, software, code, data, photos, videos, icons, trademarks, service marks, trade names, and other materials, is owned by Vitro Labs or licensed to us and is protected by intellectual property and unfair competition laws.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for lawful purposes.

You may not copy, reproduce, modify, publish, display, distribute, sell, license, exploit, scrape, reverse engineer, or use any part of the Services for commercial purposes without our express prior written consent.

All rights not expressly granted are reserved.

19. Submissions, Feedback, and Communications

If you submit questions, comments, ideas, reviews, suggestions, feedback, messages, files, images, or other materials to us, you grant Vitro Labs a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise exploit such submissions for any lawful purpose, without compensation to you.

You represent that your submissions are accurate, lawful, non-confidential, and do not infringe any third-party rights.

You are solely responsible for your submissions and agree not to submit anything unlawful, misleading, defamatory, abusive, obscene, confidential, infringing, or otherwise objectionable.

20. Third-Party Links and Services

The Services may contain links to third-party websites, platforms, payment processors, carriers, tools, apps, or services.

We do not control and are not responsible for third-party content, policies, availability, security, representations, products, services, or practices. Your use of third-party services is at your own risk and may be governed by separate terms and policies.

Vitro Labs is not responsible for any loss, damage, delay, error, fee, dispute, or issue caused by third-party providers, including payment processors and carriers.

21. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Services, you consent to the collection, use, processing, storage, and transfer of your information as described in our Privacy Policy.

The Services are operated from the United States. If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States.

22. Availability, Modifications, and Interruptions

We reserve the right to change, modify, suspend, discontinue, or remove any part of the Services at any time, with or without notice.

We do not guarantee that the Services will be uninterrupted, secure, error-free, current, or available at all times. We may experience delays, outages, maintenance, technical issues, third-party failures, or other interruptions.

We are not liable for any loss, damage, delay, inconvenience, or inability to access or use the Services.

23. Corrections and Errors

The Services may contain typographical errors, inaccuracies, omissions, pricing errors, product description errors, availability errors, or other mistakes.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted. We may cancel or refuse any order based on incorrect pricing, incorrect product information, availability errors, or other mistakes.

24. Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY LAW, VITRO LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, QUALITY, SUITABILITY, SAFETY, STERILITY, OR COMPLIANCE WITH ANY PARTICULAR STANDARD.

WE MAKE NO WARRANTY THAT:

THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
PRODUCT INFORMATION WILL BE COMPLETE, CURRENT, OR ERROR-FREE;
PRODUCTS WILL BE SUITABLE FOR YOUR PARTICULAR RESEARCH;
PRODUCTS WILL MEET YOUR EXPECTATIONS;
PRODUCTS WILL BE LAWFUL FOR YOUR PARTICULAR PURPOSE OR JURISDICTION;
THIRD-PARTY SERVICES, CARRIERS, OR PAYMENT PROCESSORS WILL PERFORM WITHOUT ERROR.

YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER ANY PRODUCT IS SUITABLE, SAFE, LAWFUL, AND APPROPRIATE FOR YOUR RESEARCH PURPOSES.

25. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VITRO LABS, INCLUDING ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUPPLIERS, VENDORS, AND SERVICE PROVIDERS, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, PERSONAL INJURY, PROPERTY DAMAGE, RESEARCH LOSS, OR THIRD-PARTY CLAIMS ARISING FROM OR RELATED TO:

YOUR USE OF THE SERVICES;
YOUR PURCHASE OF PRODUCTS;
YOUR POSSESSION, STORAGE, HANDLING, TESTING, TRANSFER, USE, MISUSE, OR DISPOSAL OF PRODUCTS;
ANY PROHIBITED USE;
CARRIER DELAYS OR DELIVERY ISSUES;
PAYMENT PROCESSOR ISSUES;
THIRD-PARTY SERVICES;
ERRORS OR OMISSIONS IN CONTENT;
UNAUTHORIZED ACCESS TO DATA;
ANY BREACH OF THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES, PRODUCTS, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO VITRO LABS FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

26. Indemnification

You agree to defend, indemnify, and hold harmless Vitro Labs, including its owners, officers, directors, employees, contractors, agents, affiliates, suppliers, vendors, and service providers, from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your use of the Services;
Your purchase of any product;
Your possession, storage, handling, testing, transfer, use, misuse, or disposal of any product;
Your violation of these Terms;
Your violation of applicable law;
Your violation of any third-party rights;
Your misrepresentation of identity, qualifications, intended use, or order information;
Any prohibited use;
Any third-party claim arising from your conduct;
Any chargeback, payment dispute, false claim, or fraudulent activity.

We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification. You agree to cooperate fully with our defense.

27. Term and Termination

These Terms remain in effect while you access or use the Services.

We may terminate, suspend, restrict, or block your access to the Services at any time, with or without notice, for any reason, including if we believe you violated these Terms, created legal risk, created compliance risk, engaged in suspicious conduct, or acted inconsistently with the purpose of the Services.

Termination does not limit any rights or remedies available to Vitro Labs.

28. Governing Law

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

29. Dispute Resolution

Informal Resolution

Before initiating any formal dispute, arbitration, or legal proceeding, you agree to first contact Vitro Labs at info@vitrolabs.store and provide a written description of the dispute, the order number if applicable, your requested resolution, and supporting documentation.

The parties agree to attempt in good faith to resolve the dispute informally for at least 30 days after written notice is received, unless emergency injunctive relief is required.

Binding Arbitration

Except for disputes that qualify for small claims court or disputes expressly excluded below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product, any order, or any communication with Vitro Labs shall be resolved by binding arbitration on an individual basis.

The arbitration shall be administered by the American Arbitration Association or another mutually agreed arbitration provider under the applicable rules then in effect.

The arbitration shall take place in Pinellas County, Florida, unless the parties agree to remote proceedings or another location.

The arbitrator shall have authority to award only relief available in court and only to the individual party seeking relief. The arbitrator must follow applicable law.

Class Action Waiver

You and Vitro Labs agree that any dispute shall be brought only on an individual basis.

To the fullest extent permitted by law:

No class actions;
No collective actions;
No representative actions;
No private attorney general actions;
No consolidated proceedings;
No arbitration joined with another customer’s claim.

You waive any right to participate in a class, collective, consolidated, or representative proceeding against Vitro Labs.

Exceptions

The following disputes are not required to be arbitrated:

Claims that qualify for small claims court;
Claims seeking emergency injunctive relief;
Claims involving intellectual property rights;
Claims involving unauthorized access, theft, fraud, or misuse of the Services;
Claims to enforce or challenge arbitration obligations, where court review is required by law.

For any dispute that proceeds in court rather than arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Pinellas County, Florida.

Time Limitation

To the fullest extent permitted by law, any claim arising out of or relating to the Services, products, orders, or these Terms must be brought within one year after the claim arises, or it is permanently barred.

30. Electronic Communications and Signatures

By using the Services, submitting orders, creating an account, sending emails, completing forms, clicking buttons, checking boxes, or otherwise communicating with Vitro Labs electronically, you consent to receive electronic communications from us.

You agree that all agreements, notices, disclosures, policies, confirmations, records, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, electronic contracts, electronic records, electronic order confirmations, and electronic acceptance mechanisms.

31. Force Majeure

Vitro Labs shall not be liable for any delay, failure, interruption, or inability to perform caused by events beyond our reasonable control, including but not limited to acts of God, weather, natural disasters, epidemics, pandemics, labor disputes, shortages, supply chain disruptions, carrier delays, customs delays, war, terrorism, civil unrest, government action, regulatory changes, power outages, technical failures, payment processor issues, cyberattacks, or third-party service failures.

32. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, delegate, or subcontract any of our rights or obligations at any time without notice or consent.

33. Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

The unenforceable provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, if permitted by law.

34. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of Vitro Labs.

35. Entire Agreement

These Terms, together with all policies and notices posted on or linked through the Services, constitute the entire agreement between you and Vitro Labs regarding the Services and supersede all prior or contemporaneous communications, representations, understandings, or agreements.

You agree that these Terms will not be construed against Vitro Labs solely because Vitro Labs drafted them.

36. Changes to These Terms

We may update, modify, or replace these Terms at any time in our sole discretion.

The updated Terms will be effective when posted on the Services unless a later effective date is stated. Your continued use of the Services after updated Terms are posted constitutes acceptance of the updated Terms.

You are responsible for reviewing these Terms periodically.

37. Contact Information

For questions, concerns, notices, complaints, or support requests regarding the Services or these Terms, contact us at:

Vitro Labs
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Email: info@vitrolabs.store

Frequently Asked Questions

Do I need to create an account to view or purchase products?

Yes. An account is required to view our product catalog and complete a purchase.

Vitro Labs operates as a restricted-access research supplier. Requiring login allows us to verify eligibility, maintain compliance standards, and protect the integrity of our platform.

To register and access the catalog, you must:

Be 21 years of age or older
Read, understand, and agree to our strict Terms of Service
Acknowledge that all products are intended for laboratory and scientific research use only

Account registration also ensures accurate order tracking, secure communication, and adherence to applicable regulatory and legal requirements.

What is Vitro Labs?

Since 2024, Vitro Labs has been an online supplier of high-purity research-grade compounds intended exclusively for laboratory, analytical, and scientific research applications. We serve independent researchers, academic institutions, and qualified laboratories by providing carefully sourced materials backed by batch-specific Certificates of Analysis (COAs) and third-party verification.

Do you provide Certificates of Analysis (COAs)?

Yes. Every batch is accompanied by a Certificate of Analysis (COA) verifying results.

Our products are tested for:

– Purity
– Compound identity
– Quantity verification

Where are your products tested?

Testing is performed in Franklin, TN by Freedom Diagnostics, an independent, ISO-certified analytical lab using validated methods.

What payment methods do you accept?

We offer multiple payment options depending on availability, including:

– Credit/debit cards
– Alternative or manual invoice-based payments (for B2B orders)

Where do you ship?

We ship domestically in the USA. Email info@vitrolabs.store for more information.

How long does shipping take?

Orders typically ship within 24 hours after payment confirmation. Delivery times vary by carrier and destination. We currently ship using USPS Priority & Priority Express (1-7 Days) for USA domestic orders.

Do you offer discreet packaging?

Yes. All orders are shipped in plain, discreet packaging with no external reference to product contents.

Are these products FDA-approved?

No. research-grade compounds sold on this website are not FDA-approved drugs and are not marketed as supplements or medications.

How can I contact support?

You can reach our support team through our email info@vitrolabs.store. We typically respond within 1 business day.