Privacy Policy

Last Updated May 1, 2026

This Privacy Policy explains how Vitro Labs (“Vitro Labs,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, protects, and otherwise processes information when you access or use https://vitrolabs.store/, create an account, place an order, communicate with us, subscribe to marketing, interact with our content, or otherwise use our website, products, services, communications, and related offerings collectively referred to as the “Services.”

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use the Services.

1. Important Notice About Our Products

Vitro Labs sells products strictly for laboratory, analytical, and scientific research purposes only.

Our products are not intended for human consumption, animal use, clinical use, diagnostic use, therapeutic use, food use, supplement use, cosmetic use, household use, or any other consumer use.

Because of the specialized nature of our business, we may process certain information to verify orders, prevent misuse, enforce our Terms and Conditions, detect fraud, comply with applicable laws, respond to disputes, and protect the safety, integrity, and lawful use of our Services.

This Privacy Policy should be read together with our Terms and Conditions, Return Policy, Shipping Policy, and any other policies posted on or linked through the Services.

2. Who We Are

Vitro Labs
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Website: https://vitrolabs.store/
Email: info@vitrolabs.store

3. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our website;
• Checkout pages;
• Account registration pages;
• Product pages;
• Contact forms;
• Email communications;
• Marketing sign-up forms;
• Customer support communications;
• Order processing;
• Fraud prevention and compliance review;
• Cookies, pixels, analytics tools, and similar technologies;
• Any other online interaction with Vitro Labs.

This Privacy Policy does not apply to third-party websites, platforms, payment processors, shipping carriers, apps, plugins, or services that we do not own or control.

4. Information We Collect

We may collect the following categories of information, depending on how you interact with the Services.

A. Contact Information

This may include:

• Name;
• Email address;
• Billing address;
• Shipping address;
• Company name, if provided;
• Account username or login information;
• Any other contact details you voluntarily provide.

B. Order and Transaction Information

This may include:

• Products ordered;
• Order number;
• Purchase history;
• Cart contents;
• Checkout activity;
• Billing details;
• Shipping details;
• Payment status;
• Refund, replacement, dispute, or chargeback history;
• Delivery tracking information;
• Customer support records related to your order.

We do not directly store full payment card numbers unless expressly stated by our payment processor. Payment information is generally processed by third-party payment providers.

C. Account Information

If you create an account, we may collect:

• Name;
• Email address;
• Login credentials;
• Account preferences;
• Saved addresses;
• Order history;
• Communication history;
• Account activity;
• Security-related information.

You are responsible for maintaining the confidentiality of your account credentials.

D. Communications and Support Information

When you contact us, we may collect:

• Email messages;
• Customer support requests;
• Order inquiries;
• Product questions;
• Refund or replacement requests;
• Dispute communications;
• Attachments, screenshots, or photos you provide;
• Any other information you choose to submit.

We may retain these communications to respond to you, improve our Services, enforce our policies, investigate misuse, handle disputes, and comply with legal obligations.

E. Compliance, Fraud Prevention, and Enforcement Information

Because our products are research-use-only, we may collect and process information reasonably necessary to:

• Verify order legitimacy;
• Detect fraud;
• Prevent prohibited use;
• Enforce our Terms and Conditions;
• Review suspicious or high-risk orders;
• Document policy violations;
• Respond to chargebacks or payment disputes;
• Protect Vitro Labs, customers, vendors, payment processors, carriers, and the public.

This may include order records, IP addresses, communications, checkout confirmations, tracking records, delivery confirmations, and evidence of agreement to our policies.

F. Device, Internet, and Usage Information

When you use the Services, we may automatically collect information such as:

• IP address;
• Browser type;
• Browser version;
• Device type;
• Operating system;
• Referring URLs;
• Pages viewed;
• Time spent on pages;
• Date and time of visits;
• Search activity on the website;
• Clickstream data;
• Cart activity;
• Checkout activity;
• Error logs;
• Approximate location derived from IP address;
• Other diagnostic and analytics data.

G. Cookies, Pixels, and Tracking Technologies

We may use cookies, pixels, tags, scripts, web beacons, software development kits, local storage, and similar technologies to collect information about your interactions with the Services.

These technologies may help us:

• Keep the website functional;
• Remember preferences;
• Maintain cart contents;
• Authenticate users;
• Prevent fraud;
• Improve website performance;
• Understand visitor behavior;
• Measure marketing performance;
• Personalize content;
• Deliver or measure advertising;
• Analyze email engagement.

H. Marketing Information

If you subscribe to marketing communications, interact with marketing campaigns, or purchase from us, we may process information related to:

• Email subscription status;
• Marketing preferences;
• Campaign engagement;
• Email opens;
• Email clicks;
• Website activity following marketing interactions;
• Products viewed;
• Products purchased;
• Abandoned cart activity;
• Opt-out or unsubscribe status.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@vitrolabs.store.

I. Information From Third Parties

We may receive information from third parties, such as:

• Payment processors;
• Fraud prevention providers;
• Shipping carriers;
• E-commerce platforms;
• Analytics providers;
• Marketing platforms;
• Advertising partners;
• Customer support tools;
• Data enrichment or verification providers;
• Business partners;
• Publicly available sources;
• Law enforcement, regulators, or legal representatives where applicable.

We use this information only as permitted by law and consistent with this Privacy Policy.

5. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is necessary for limited purposes, such as payment processing, fraud prevention, legal compliance, security, or customer support.

Sensitive personal information may include certain payment-related data, account login information, precise geolocation if enabled through a third-party tool, or information that may be considered sensitive under applicable privacy laws.

We do not use sensitive personal information to infer characteristics about you.

We do not require you to provide health, medical, biometric, genetic, religious, political, or similar sensitive information to use the Services. You should not submit such information to us.

If you voluntarily submit sensitive information in a message, review, form, or communication, you acknowledge that we may process it as necessary to respond, enforce our policies, comply with law, or protect our rights.

6. How We Use Information

We may use information for the following purposes:

A. To Provide and Operate the Services

Including to:

• Operate the website;
• Process orders;
• Create and manage accounts;
• Provide customer support;
• Maintain cart functionality;
• Process payments;
• Arrange shipping;
• Send order confirmations;
• Send shipping updates;
• Manage returns, replacements, and claims;
• Maintain business records.

B. To Fulfill Orders and Contracts

Including to:

• Confirm purchases;
• Verify billing and shipping information;
• Process transactions;
• Coordinate delivery;
• Communicate about orders;
• Enforce our Terms and Conditions;
• Handle payment disputes;
• Maintain proof of transaction and delivery.

C. To Protect Research-Use-Only Compliance

Including to:

• Prevent prohibited use;
• Review suspicious activity;
• Refuse or cancel high-risk orders;
• Document misuse or policy violations;
• Enforce research-use-only restrictions;
• Preserve evidence for disputes or legal matters;
• Protect our business and the public from unlawful or unsafe conduct.

D. To Improve the Services

Including to:

• Analyze website performance;
• Fix errors;
• Improve product pages;
• Improve checkout flow;
• Improve customer support;
• Understand customer behavior;
• Measure campaign performance;
• Develop new features, content, or services.

E. To Communicate With You

Including to:

• Respond to inquiries;
• Send order updates;
• Send policy updates;
• Send account notices;
• Send transactional emails;
• Send customer support responses;
• Send security notices;
• Send administrative messages.

F. To Send Marketing Communications

Including to:

• Send promotional emails;
• Send product announcements;
• Send educational content;
• Send special offers;
• Send abandoned-cart reminders;
• Measure marketing engagement;
• Personalize marketing content.

You can opt out of marketing communications at any time. Transactional or administrative messages may still be sent when necessary.

G. For Security, Fraud Prevention, and Risk Control

Including to:

• Detect fraud;
• Prevent unauthorized access;
• Monitor suspicious activity;
• Protect against chargebacks;
• Verify orders;
• Protect payment systems;
• Investigate abuse;
• Enforce our policies;
• Protect our legal rights.

H. For Legal and Compliance Purposes

Including to:

• Comply with applicable laws;
• Respond to lawful requests;
• Preserve records;
• Enforce agreements;
• Resolve disputes;
• Defend legal claims;
• Cooperate with law enforcement or regulators where required;
• Comply with tax, accounting, payment, and business obligations.

I. For Business Transactions

Including to evaluate or complete a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, transfer, or similar business transaction.

7. How We Disclose Information

We may disclose information to the following categories of recipients.

A. Service Providers

We may disclose information to vendors and service providers who help us operate our business, such as:

• Website hosting providers;
• E-commerce platforms;
• Payment processors;
• Fraud prevention providers;
• Shipping carriers;
• Fulfillment providers;
• Email service providers;
• Marketing automation platforms;
• Analytics providers;
• Advertising platforms;
• Customer support tools;
• IT and security providers;
• Data storage providers;
• Professional advisors.

These providers may access information only as needed to perform services for us or as otherwise permitted by law.

B. Payment Processors

Payment information is processed by third-party payment processors. We may receive limited payment-related information such as payment status, transaction ID, billing details, fraud signals, and dispute information.

Your payment information may also be subject to the privacy policies and terms of the applicable payment processor.

C. Shipping and Fulfillment Partners

We may share shipping information with carriers, fulfillment providers, logistics providers, and related service providers to deliver orders, provide tracking, investigate delivery issues, process claims, or resolve disputes.

D. Marketing and Advertising Partners

We may share or make available certain information to marketing and advertising partners to measure campaign performance, improve targeting, deliver relevant content, and analyze customer behavior.

Depending on applicable law, this may be considered “sharing,” “targeted advertising,” or similar activity. You may have the right to opt out of certain advertising or sharing practices as described below.

E. Analytics Providers

We may use analytics tools to understand how visitors use the Services, improve website performance, troubleshoot issues, and measure marketing effectiveness.

F. Legal, Compliance, and Safety Purposes

We may disclose information when we believe it is necessary or appropriate to:

• Comply with law;
• Respond to subpoenas, court orders, warrants, or legal process;
• Cooperate with law enforcement or regulators;
• Enforce our Terms and Conditions;
• Investigate fraud, abuse, prohibited use, or security incidents;
• Protect our rights, property, safety, customers, vendors, or the public;
• Defend or pursue legal claims;
• Respond to chargebacks, payment disputes, or claims.

G. Business Transfers

If Vitro Labs is involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar transaction, information may be disclosed or transferred as part of that transaction.

H. With Your Consent

We may disclose information for other purposes with your consent or at your direction.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate, improve, secure, personalize, and analyze the Services.

Types of Cookies We May Use

Essential Cookies

These are required for website functionality, checkout, security, account login, cart management, and fraud prevention.

Preference Cookies

These remember choices such as account settings, location preferences, or display preferences.

Analytics Cookies

These help us understand how visitors interact with the Services, including pages visited, time spent, errors, traffic sources, and site performance.

Marketing and Advertising Cookies

These help us measure advertising effectiveness, build audiences, retarget visitors, personalize content, and understand customer behavior across sessions.

Your Cookie Choices

You may control cookies through your browser settings. You may also be able to manage cookie preferences through tools provided on the website, if available.

If you disable cookies, parts of the Services may not function properly.

Some browsers or devices may allow you to send “Do Not Track,” Global Privacy Control, or similar signals. Where legally required and technically feasible, we will honor applicable opt-out preference signals.

9. Email Marketing

If you sign up for email marketing, make a purchase, abandon a cart, or otherwise interact with our Services, we may send you emails about products, promotions, educational content, updates, and related information.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@vitrolabs.store.

Even if you unsubscribe from marketing emails, we may still send transactional, administrative, legal, security, and order-related messages.

10. SMS and Electronic Communications

If we offer SMS or other electronic messaging and you choose to opt in, we may use the information you provide to send transactional or marketing messages, subject to applicable law and your consent.

You may opt out of marketing messages through the instructions provided in the message or by contacting us at info@vitrolabs.store.

We do not require you to consent to marketing messages as a condition of purchasing from us unless expressly stated and permitted by law.

11. Retention of Information

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• Provide the Services;
• Process orders;
• Maintain accounts;
• Provide customer support;
• Comply with legal obligations;
• Maintain tax, accounting, and business records;
• Resolve disputes;
• Prevent fraud;
• Enforce our Terms and Conditions;
• Protect research-use-only compliance;
• Respond to chargebacks or payment disputes;
• Protect our legal rights.

Retention periods may vary depending on the type of information, the purpose for processing, legal requirements, and legitimate business needs.

When information is no longer needed, we may delete, anonymize, aggregate, or securely retain it as permitted by law.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been compromised.

13. Your Privacy Choices

Depending on where you live, you may have certain privacy rights.

These may include the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request a copy of personal information;
• Opt out of certain targeted advertising;
• Opt out of certain sales or sharing of personal information;
• Limit the use or disclosure of sensitive personal information where applicable;
• Withdraw consent where processing is based on consent;
• Appeal a privacy rights decision where applicable;
• Not be discriminated against for exercising privacy rights.

To submit a privacy request, contact us at:

info@vitrolabs.store

We may need to verify your identity before processing certain requests. Verification may require you to provide information that matches our records.

We may deny or limit requests where permitted by law, including where information must be retained for legal, security, fraud prevention, transaction, compliance, dispute, chargeback, tax, accounting, or policy enforcement purposes.

14. U.S. State Privacy Rights

Certain U.S. state privacy laws may provide residents with additional rights regarding personal information.

Depending on your state and whether the applicable law applies to Vitro Labs, you may have rights to:

• Confirm whether we process your personal information;
• Access personal information;
• Correct inaccurate personal information;
• Delete personal information;
• Obtain a portable copy of personal information;
• Opt out of targeted advertising;
• Opt out of the sale of personal information;
• Opt out of certain profiling decisions;
• Limit certain uses of sensitive personal information;
• Appeal a denied request.

To exercise these rights, contact us at info@vitrolabs.store.

We will respond as required by applicable law.

15. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Vitro Labs.

Categories of Personal Information We May Collect

We may collect the following categories of personal information:

1. Identifiers
   Such as name, email address, shipping address, billing address, IP address, account identifiers, and online identifiers.
2. Commercial Information
   Such as products purchased, order history, cart activity, payment status, delivery information, refund requests, and customer support records.
3. Internet or Network Activity
   Such as browsing behavior, page views, clickstream data, device data, cookie data, and interactions with the website.
4. Geolocation Data
   Such as approximate location derived from IP address.
5. Sensory or Communication Information
   Such as messages, emails, support requests, images, screenshots, or other materials you send to us.
6. Inferences
   Such as preferences, shopping behavior, marketing segments, or product interests.
7. Sensitive Personal Information
   Such as account login credentials or payment-related information processed for limited purposes, where applicable.

Sources of Personal Information

We may collect personal information from:

• You directly;
• Your device or browser;
• Cookies and tracking technologies;
• Payment processors;
• Shipping carriers;
• Fraud prevention providers;
• Marketing platforms;
• Analytics providers;
• Customer support tools;
• Public sources;
• Business partners and service providers.

Purposes for Collection

We may collect, use, or disclose personal information for:

• Providing the Services;
• Processing orders;
• Managing accounts;
• Shipping products;
• Customer support;
• Payment processing;
• Fraud prevention;
• Website analytics;
• Marketing and advertising;
• Compliance and enforcement;
• Security;
• Legal obligations;
• Business operations;
• Dispute resolution;
• Chargeback defense.

Categories of Personal Information Disclosed

We may disclose the categories listed above to:

• Service providers;
• Payment processors;
• Shipping carriers;
• Fulfillment partners;
• Marketing platforms;
• Advertising partners;
• Analytics providers;
• Fraud prevention providers;
• Professional advisors;
• Legal authorities where required or appropriate;
• Business transaction parties.

Sale or Sharing of Personal Information

We do not sell personal information in the traditional sense of exchanging it for money.

However, some privacy laws define “sale” or “sharing” broadly to include certain advertising, analytics, retargeting, or cookie-based activities. To the extent our use of advertising or analytics technologies is considered a sale or sharing under applicable law, you may opt out by contacting us at info@vitrolabs.store or by using any applicable cookie preference tools made available through the website.

California Privacy Rights

California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share;
• Access personal information;
• Correct inaccurate personal information;
• Delete personal information;
• Opt out of sale or sharing;
• Limit the use and disclosure of sensitive personal information where applicable;
• Not be discriminated against for exercising privacy rights.

To exercise your rights, contact us at info@vitrolabs.store.

Authorized Agents

California residents may use an authorized agent to submit a privacy request. We may require proof that the agent is authorized to act on your behalf and may also require you to verify your identity directly with us.

Non-Discrimination

We will not discriminate against you for exercising privacy rights, including by denying goods or services, charging different prices, or providing a different level or quality of service, except as permitted by law.

16. Notice Regarding Targeted Advertising

We may use third-party advertising and analytics tools to help us understand customer behavior, measure performance, and deliver relevant content.

These tools may collect or receive information from our website and elsewhere on the internet and may use that information to provide measurement services, targeted advertising, or interest-based advertising.

Depending on applicable law, you may have the right to opt out of targeted advertising or sharing for cross-context behavioral advertising.

To make a request, contact us at info@vitrolabs.store or use any cookie preference tools available on the website.

17. Deidentified, Aggregated, or Anonymized Information

We may create or use deidentified, aggregated, or anonymized information for lawful business purposes, including analytics, research, reporting, service improvement, fraud prevention, and marketing analysis.

We will not attempt to reidentify deidentified information except as permitted by law.

18. Children’s Privacy

The Services are not intended for children or minors.

Vitro Labs does not knowingly collect personal information from children under 13. The Services are intended only for users who are at least 21 years old.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete such information.

If you believe a child has provided personal information to us, contact us at info@vitrolabs.store.

19. International Users

The Services are operated from the United States.

If you access the Services from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States and other jurisdictions where our service providers operate.

Data protection laws in these jurisdictions may differ from those in your location.

By using the Services or submitting information, you acknowledge this transfer and processing.

20. European, UK, and International Privacy Rights

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar privacy laws, you may have additional rights under applicable law.

Depending on the law that applies, these rights may include:

• Accessing your personal information;
• Correcting inaccurate information;
• Deleting information;
• Restricting processing;
• Objecting to processing;
• Withdrawing consent;
• Requesting portability;
• Filing a complaint with a supervisory authority.

Where required, our legal bases for processing may include:

• Performance of a contract;
• Legitimate business interests;
• Compliance with legal obligations;
• Consent;
• Protection of legal rights;
• Fraud prevention and security.

To exercise rights, contact info@vitrolabs.store.

21. Payment Information

Payments are processed through third-party payment processors.

We may collect or receive limited payment-related information, such as:

• Billing name;
• Billing address;
• Payment status;
• Transaction ID;
• Payment method type;
• Fraud signals;
• Chargeback or dispute information.

We generally do not directly collect or store full payment card numbers. Payment processors may collect, process, and store payment information according to their own terms and privacy policies.

22. Shipping Information

To fulfill orders, we may share shipping information with carriers, fulfillment providers, logistics providers, and related service providers.

Shipping information may include:

• Recipient name;
• Shipping address;
• Order details;
• Tracking number;
• Delivery status;
• Delivery issue records;
• Claims documentation.

We may retain shipping and delivery records to provide customer support, resolve delivery issues, respond to disputes, enforce our policies, and comply with legal obligations.

23. Fraud Prevention, Chargebacks, and Legal Claims

We may collect, use, retain, and disclose information as necessary to prevent fraud, manage risk, respond to payment disputes, enforce our Terms and Conditions, and protect our legal rights.

This may include:

• Order records;
• Checkout confirmations;
• IP addresses;
• Account activity;
• Payment status;
• Fraud review signals;
• Tracking information;
• Delivery confirmation;
• Customer communications;
• Policy acceptance records;
• Evidence related to prohibited use;
• Dispute and chargeback documentation.

We may disclose this information to payment processors, banks, card networks, fraud prevention providers, legal advisors, regulators, law enforcement, or other parties where necessary or appropriate.

24. Third-Party Links

The Services may contain links to third-party websites, platforms, apps, or services.

We are not responsible for the privacy practices, content, security, or policies of third parties. You should review their privacy policies before providing information to them.

Your interactions with third-party services are governed by their own terms and privacy policies.

25. Social Media and Public Interactions

If you interact with us on social media or public platforms, your information may be visible to others depending on the platform and your settings.

We are not responsible for information you choose to make public or for the privacy practices of third-party platforms.

26. User-Generated Content and Reviews

If you submit reviews, comments, testimonials, photos, feedback, or other content, we may display, publish, reproduce, or use that content as permitted by our Terms and Conditions and applicable law.

Do not submit personal information, sensitive information, medical information, prohibited-use statements, or information you do not want publicly displayed.

27. Data Accuracy

You are responsible for ensuring that information you provide to us is accurate, complete, and current.

We are not responsible for failed orders, failed delivery, delays, account issues, or other problems caused by inaccurate, incomplete, or outdated information provided by you.

28. Data Minimization

We aim to collect only information reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, fulfilling orders, communicating with you, improving the website, marketing, fraud prevention, compliance, legal obligations, and enforcement of our policies.

29. Data Disposal

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it, subject to legal, tax, accounting, security, dispute, compliance, fraud prevention, and business recordkeeping obligations.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will revise the “Last Updated” date above. Changes are effective when posted unless otherwise stated.

Your continued use of the Services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

You should review this Privacy Policy periodically.

31. Contact Us

If you have questions about this Privacy Policy, privacy rights, data requests, or how we process information, contact us at:

Vitro Labs
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Email: info@vitrolabs.store