Refund & Returns Policy
Vitro Labs supplies analytical-grade biochemical reference standards and laboratory research materials to qualified research customers. Materials are intended exclusively for in-vitro research, analytical method development, identity verification, and laboratory evaluation.
Scope
Because all materials are supplied strictly for in-vitro laboratory research and cannot be resold or reused once dispatched, Vitro Labs does not accept returns of correctly fulfilled orders. This policy governs damaged, lost, and incorrect shipments.
Damaged Shipments
If a reference material arrives visibly damaged, contact support within 7 days of delivery with the order number and photographs of the packaging and vial. Verified damage is resolved by replacement of the affected material.
Lost Shipments
If tracking shows no delivery within a reasonable window, contact support. Vitro Labs will investigate with the carrier and, where a shipment is confirmed lost in transit, arrange a replacement.
Incorrect Shipments
If the material received does not match the order confirmation, contact support within 7 days with the order number and the lot label received. Verified errors are corrected at no additional cost.
How to Contact
Email info@vitrolabs.store with the order number and a description of the issue.
[DRAFT — confirm the exact claim window (7 days used as placeholder) and whether replacement vs. refund is preferred before publishing.]