Shipping Policy
Vitro Labs supplies analytical-grade biochemical reference standards and laboratory research materials to qualified research customers. Materials are intended exclusively for in-vitro research, analytical method development, identity verification, and laboratory evaluation. Products are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, dietary supplementation, dosing, injection, ingestion, or administration.
Order Processing
Research orders are typically processed and prepared for dispatch within one to two business days of order confirmation. Orders are fulfilled from within the United States.
Carriers & Transit
Shipments are sent via standard tracked domestic carriers. A tracking reference is provided once the order has been dispatched. Transit times vary by destination and carrier service level.
Package Documentation
Each shipment includes the batch-specific Certificate of Analysis and lot documentation for the enclosed reference materials. Materials are packaged for stable transit consistent with laboratory handling standards.
Delivery Issues
Customers should inspect all shipments on arrival. Damaged, lost, or incorrect shipments are handled under the Refund & Returns Policy. Report any delivery issue to support within the window stated in that policy.
[DRAFT — confirm exact processing times, carrier(s), and any shipping-fee / free-shipping threshold before publishing.]